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​Privacy Policy

Your privacy is important to us. It is Fleek's policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website,https://getfleek.app, app and other sites we own and operate.

This policy is effective as of 4 May 2021 and was last updated on 4 May2021.

Information We Collect

Information we collect includes both information you knowingly and actively provide us when using or participating in any of our services and promotions, and any information automatically sent by your devices in the course of accessing our products and services.

At the time of registration, we ask for the following personal information.
Name (First Name, Last Name)
Mobile Number

Pursuant to the services consumed by You from time to time, we may explicitly seek additional information including registered email address for the purpose of managing your subscriptions.

We will also maintain a record of the information you provide to us when using customer support services.

From time to time, during your use of the App Services, we may require access to certain additional information such as SMS & contact details. Prior to accessing any such additional information, explicit consent shall be sought from you. Please note that even after consent has been provided by you, we only read transactional or promotional SMS and do not open, access or read any personal SMS. Certain features may be restricted, unavailable or unusable if you choose not to provide certain information. 

We only collect and use your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our services to you.

Information created when You use our App Services

We collect information relating to your use of our website/app through the use of various technologies. This includes transaction details related to your use of our services including the type of services you requested, the payment method, amount and other related transactional and financial information. Further, depending on the rewards claimed by you or e-commerce orders placed by you, we may also collect the order details, delivery information etc.

Log data

When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, other details about your visit, and technical details that occur in conjunction with any errors you may encounter.

Information collected from third parties

We may, on your consent, request certain third parties to provide information about you to further personalize your experience on our website/app, and provide certain services that cannot be accessed by all users of the website/app.

If you choose to link and connect your email account with Fleek, we may access the said account for purposes including collecting your subscription billing details such as total amount due, due date, and such other financial and transactional information to be able to do the following:

1. Give you visibility into all your subscriptions and recurringpayments.2. Reminding you to pay your bills before the due date.3. Cancel and manage subscriptions as a third-party authorize representative on your behalf.

You can choose to enable us to access one or more of your email accounts by explicitly consenting to each single account separately. Please note that your consent to any of the above is strictly voluntary. You can de-link the access to your email any time you wish. We only read emails from financial service providers & subscription providers including banks, credit card issuers, subscription merchants and do not open, read or access any personal e-mails. We hereby confirm that we do not access any other personal information. For the sake of clarity, we employ an automated process for accessing and analyzing information provided by you.

How We Use the Information we collect

We may use, store and process the information provided by you to
1. Improve the App Services
2. Create and maintain a trusted and safe environment on Fleek (such as complying with our legal obligations and compliance with our policies) and
3. Provide, personalize, measure and improve our products & services.
The information collected through different channels, allows us to collect statistics about our website/app usage and effectiveness, personalize your experience whilst you are on our website/app, as well as customize our interactions with you and to enhance the scope of the App Services. The following paragraphs describe in more detail how we use your personal information. Providing, understanding &improving App Services. Any information provided by you will be used for creating and updating your Account and processing your transaction(s)or for any other purposes for which you have granted access to such information to us, based on your interaction with the Fleek App. To complete a financial transaction, we may share financial information (such as credit card details or other payment mode details) provided by you with authorized third-parties, for instance, our business partners, financial teams/institutions, or postal/government authorities involved in fulfilment of the said transactions, if any. This does not include any information collected from e-mails. In connection with a financial transaction, we may also contact you as part of our customer satisfaction surveys or for market research purposes. We may use the information collected toper form internal operations necessary to provide our services, including to troubleshoot software bugs and operational problems, to conduct data analysis, testing and research and to monitor and analyze usage and activity trends. We process this personal information for these purposes given our legitimate interest in improving the App Services. In addition to the transactional information made available to us, we may seek your consent and request access to your email account. If permitted, Fleek will automatically access the contents of emails on an ongoing basis for the purpose of managing subscriptions including due date reminders, spend patterns and related rewards, curating offers and rewards customized for you, providing insights into your financial decisions and past financial behavior etc.

Security of Your Personal Information

 When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.

Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security. We will comply with laws applicable to us in respect of any data breach.

You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services.

How Long We Keep Your Personal Information

We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. If your personal information is no longer required, we will delete it or make it anonymous by removing all details that identify you.

However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.

Children’s Privacy

 We do not aim any of our products or services directly at children under the age of 13, and we do not knowingly collect personal information about children under 13.

International Transfers of Personal Information

The personal information we collect is stored and/or processed where we or our partners, affiliates, and third-party providers maintain facilities. Please be aware that the locations to which we store, process, or transfer your personal information may not have the same data protection laws as the country in which you initially provided the information. If we transfer your personal information to third parties in other countries: (i) we will perform those transfers in accordance with the requirements of applicable law; and (ii) we will protect the transferred personal information in accordance with this privacy policy.

Your Rights and Controlling Your Personal Information

You always retain the right to withhold personal information from us, with the understanding that your experience of our website may be affected. We will not discriminate against you for exercising any of your rights over your personal information. If you do provide us with personal information you understand that we will collect, hold, use and disclose it in accordance with this privacy policy. You retain the right to request details of any personal information we hold about you.

If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time. We will provide you with the ability to unsubscribe from our email-database or opt out of communications. Please be aware we may need to request specific information from you to help us confirm your identity.

If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.

If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.

Use of Cookies

We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified.

Limits of Our Policy

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

Changes to this Policy

At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.

If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.

Account Deletion

We provide all our Users an option to request the deletion of a specific account through the support section on the Fleek App. Following such a request, we delete all such information related to the specific account including but not limited to profile information, card data, transaction details, reward details, referrals details, statement details, google oauth sessions etc. that we are not required to retain. In certain circumstances, we may be unable to delete your account, such as if there is any outstanding dispute or unresolved claims pending on your card/account. However, upon resolution of the issue preventing deletion, the information is immediately deleted and can’t be recovered thereafter. note that we may retain certain information if necessary for our own legitimate business interests such as fraud prevention and enhancing users’ safety and security or to fulfil our legal obligations and compliance.

Contact Us

For any questions or concerns regarding your privacy, you may contact us using the following details:

knock.knock@getfleek.app